English/Canadian French Speaking Technical Support Specialist

Overview

AINS has a new requirement for a talented bi-lingual IT Support Specialist to join our team. AINS is the leading provider of Freedom of Information and Access to Information case management software and workflow-driven case management solutions. We are seeking a recent college graduate with a technical degree to provide help desk support, product implementation and training support and document translation support to translate user manuals, software screens and training material from English to Canadian French. You should be a high-energy, motivated individual, who combines an understanding of software development, good technical and problem-solving skills, strong communication skills, and the ability to work as a member of a team. 

After 3 -- 6 months of product training and orientation in Gaithersburg, MD, the successful candidate will be assigned to work in our Ottawa office.

Responsibilities:

• Work in a team environment to support government agencies and end-users 
• Provide Tier-1 service support for AINS COTS products 
• Answer phone and email requests for help 
• Use Help Desk application (Salesforce) to open, track and close trouble tickets

Desired Background:

• Knowledge of relational databases 
• dotNET Framework knowledge preferred 
• Experience with Salesforce Service Desk software 
• Familiarity with IIS 
• Familiarity with configuring IE 7 or 8
• BS/BA desired