Product Engineer/Technical Support Engineer

Overview

AINS Product Engineers configure, deploy, test and support solutions at customer sites using AINS solutions and commercial-off-the-shelf (COTS) products. They support customers via technical support, including troubleshooting, documentation and training, coordinate support with the AINS Call Center, as well as develop solution designs and estimates.  A successful candidate will proactively coordinate technical solutions with the AINS product development teams.

Requirements

• BS degree (Computer Science preferred)
• Active Secret security clearance (preferred) or eligibility (incl. US Citizenship)
• Excellent written and verbal communications skills
• Experience in project/system engineering, system implementation and integration
• Prior COTS and/or custom software applications support experience
• Experience in interfacing with central services (database, infrastructure, security, and IT help desks)
• Experience in system administration (e.g., SQL Server 2000, Oracle, Windows 2003 Server, and IIS)
• Technical knowledge of C++, VB, Java, JSP, ASP, Windows, UnixDocument and workflow management experience a major plus
• Local travel

Send resume to info@ains.com or attention of HR Manager, AINS, 806 W. Diamond Ave., Suite 400, Gaithersburg, MD 20878.