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Senior Technical Writer

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The Senior Technical Writer will take ownership of all documentation under a software product line, authoring complex technical documents including user manuals, installation guides, training materials, release notes and more. This individual will partner with other teams including software development, customer support, marketing, and technical support to understand and respond to customer documentation needs. The Senior Technical Writer will maintain and improve legacy documentation as well as develop new documents to support emerging features and applications.


  • Bachelor's degree in Technical Writing, Journalism or an English-related discipline
  • Experience authoring highly-technical documentation for software systems or IT project teams: 5 years
  • Experience with Adobe RoboHelp and the Microsoft Office suite (2010, 2013)
  • Ability to manage a full suite of documentation for a product line
  • Ability to work under pressure and respond quickly to customer needs
  • Ability to competently perform all functions in the technical writing process including writing, proofreading, editing and formatting documentation for different platforms, media and audiences
  • Excellent verbal and written communication skills
  • Familiarity with version control processes and platforms (SharePoint, Visual Studio)


  • Experience in writing documentation for off-the-shelf commercial software for government agencies
  • Understanding of the Freedom of Information Act (FOIA)
  • Understanding of basic project management principles, particularly requirements and schedule management
  • Independent contributor and go-getter
  • Ability to work as part of a team and flexibility in approaching tasks
  • Comfort working with standard documentation processes
  • Ability to quickly understand complex systems and explain them to varied audiences
  • Ability to work under strict deadlines, often with quick turnaround
  • Internal drive, intellectual curiosity, willingness to learn and a desire to help customers succeed
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