Adaptive Case Management Platform
The eCase case management framework is a robust platform for implementing multiple coexisting adaptive case management (ACM) solutions with a single commercial off-the-shelf (COTS) solution. eCase utilizes proven core functionalities to deliver backbone case management and business process management elements such as workflow, document and case materials management, search, tracking/reporting and auditing.
Don't Code. Configure.
eCase offers the essential functionality of a case management solution on top of a highly flexible case management framework that can power a wide range of workflow-driven business processes with ease. eCase’s innovation is in its configurability; unlike traditional development platforms, the platform’s powerful configuration options allow agencies to manage diverse business processes and quickly adapt to change – in their processes or in their IT environment – without custom coding.
This approach helps agencies produce or replace ad hoc workflow applications under a single unified platform to:
- streamline architecture and reduce the number of applications being supported in IT
- reduce C&A
- decrease O&M costs
- reduce time to upgrade multiple applications
- ease of integration with other applications due to well-defined APIs
One Platform, Many Solutions.
Because eCase delivers a single platform from which multiple case management applications cam be configured, deployed and integrated, the system allows for case information to be tracked and linked across multiple business processes.
eCase is already handling a wide array of business processes, including:
- Customer Relationship Management
- Constituent Management
- Complaint/Issue Tracking
- Help Desk ticketing tracking
- Employee Onboarding
- Background Investigations Management
- Employee Reassignment
- Employee Relations/Labor Relations