Case Management

The eCase case management framework is a robust platform for implementing multiple concurrent Business Process Management applications (BPMs) with a single commercial off-the-shelf (COTS) solution. eCase utilizes proven core functionalities to deliver backbone case management elements such as workflow, document and case materials management, search, e-discovery, tracking/reporting and auditing. Designed as a framework to enable graceful customization and agile adaptation to concrete business processes, eCase is a dynamic foundation to replace a multitude of business process applications including homegrown and custom-built systems.  

Don't Code. Configure.

Designed for flexibility and agility, eCase offers the essential elements of case management and services. eCase's user friendly interface facilitates the creation of targeted case management application solutions entirely through configuration.  With just a few clicks of the mouse, your Subject Matter Experts (SMEs) can configure a custom application within eCase to automate your specific business processes.  

By working within a framework that already possesses the key functionalities, case systems can be engineered swiftly. The strong eCase case management foundation has 90% of the work already done. We take your business process expertise and build out rather than starting from scratch. In doing so, eCase:

• Reduces the number of applications being supported in IT.
• Reduces C&A.
• Reduces testing.
• Reduces time spent in development.
• Reduces time until BPA solution roll-out.
• Reduces development times for infrastructure upgrades, changes and much more. 

Case Management That Empowers You.

At AINS, we developed eCase to encompass all core case management functionalities, but we also designed it to be flexible and provide a holistic infrastructure for modeling multiple business processes. Traditional Business Process Management (BPM) solutions approach the problem of automating a specific workflow and build their solution to fit that particular business process. eCase turns that myopic perspective on its head by powering the foundational architecture of any case management service. eCase empowers you to manage all types of caseloads.

Rather than tying your organization down to a pre-defined business process or model, eCase provides both the fluidity to handle change as well as the scalability and customization to handle multiple applications at once.  Use the eCase platform to align your IT with your business operations and not the other way around.

One Solution, Many Applications.

eCase delivers a single platform from which an infinite number of targeted BPM applications could be configured, deployed and integrated; allowing for case information to be tracked and linked across multiple business processes.  AINS currently provides a Correspondence BPM application out-of-the-box.

Variants of Correspondence can be easily configured to handle:

• Customer Relationship Management
• Constituent Management
• Complaint/Issue Tracking
• Help Desk

Alternate standalone BPM applications, such as our eFOIA Solution, FOIAXpress, can also be purchased. BPM Applications for Human Resources/Onboarding and Audit are currently in testing and will be available for purchase soon. Can’t wait?  Configure and deploy your own BPM using the eCase platform.  To learn more about how eCase can deliver the full range of BPM solutions from a single platform to empower your business operations, contact info@ains.com. today.