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Task Area 4 – Outsourcing

The objective of this task area is to provide the Information Technology (IT) infrastructure and IT services required to assume management and operations of government IT resources and IT business functions.  A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. Program Management
  2. Management of Call Centers
  3. Network Operations and Web Management Support
  4. Leasing of Hardware and Software
  5. Tools and Applications (including Application Service Provider)
  6. Hardware/Software Maintenance
  7. Transition Planning
  8. A-76 Studies Specific to IT Operations or Support
  9. Data Base Administration and Data Storage Management
  10. Backup and Recovery Services System Console Operations
  11. Production Control and Management
  12. Asset Management (including Radio Frequency Identification [RFID] Tracking)
  13. IT Acquisition Management
  14. Desktop Computing as a Unified Service
  15. Managed IT Services Support
  16. IT Impact Analyses
  17. Workflow Management
  18. Implementation of Standards (e.g., International Organization for Standardization (ISO) 9000, Capability Maturity Model Integration (CMMI), IT Services Management)
  19. Solution Leasing
  20. Software-as-a-service (SaaS)
  21. Cloud Computing