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Task Area 8 – Digital Government

The objective of this task area is to support government services that are provided through digital, electronic means, creating a transparent interaction between government and citizens (G2C – government-to-citizens), government and business enterprises (G2B – government-to-business enterprises) and government interagency relationships (G2G - government-to-government).  A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. Data Warehousing and Data Mining
  2. Business Intelligence
  3. Web Development and Support
  4. Electronic Commerce and Electronic Data Interchange
  5. Customer Relationship Management
  6. Knowledge Management (IT-based sharing/storing of agency individuals’ knowledge)
  7. IT –Enhanced Public Relations
  8. IT Strategic Planning
  9. Records/Document Management
  10. Business-to-Government (B2G) Solutions
  11. Communications Management
  12. Accessibility Services (508 and 504 compliance)
  13. Automated Abstraction, Taxonomies, and Ontologies
  14. Deep web and federated searching
  15. Computational linguistics and machine-based translation
  16. Telecommuting Support Services
  17. Interactive Marketing