eCase: One Solution. Many Applications

eCase is a comprehensive web-based workflow driven case management system. Processing and managing information correctly is the hallmark of a successful modern organization but it can be difficult for businesses and governments to keep pace with the rapidly expanding information markets. eCase enables an organization’s workforce to quickly assess and digest the influx of information and then to act appropriately.  In this way, eCase helps organizations manage their business information efficiently and automate workflow processes, gaining a valuable competitive advantage.

Track and Report Critical Business Correspondence

eCase's standard module - Correspondence - is a robust application for capturing, storing, retrieving, processing, tracking, and reporting correspondence and action items. eCase  leverages best-of-breed content management disciplines (such as SharePoint, Documentum, Open Text, Oracle Content DB, etc.) to provide enterprise-wide tracking and reporting of critical business communications. The system breaks information into case types and then automates the workflow of these case types as they move along the critical action path of your organization. eCase serves as the interface between information cases, your organization and employees, and your business contacts.

eCase Features

• Tab-based user-friendly interface for easy navigation.
• Predefined, parallel, contingent and ad hoc workflows tailored to your organizational needs. 
• Decision-based branching along the correspondence routing chain for supervisory approval/rejection cycles.
• Security control with access authorization set for users and groups via privileges assigned at the folder and system level. Access to the eCase application itself is password protected. 
• Ability to capture supporting documentation and attach it to case folders by any of the following means:  uploading the file from the network, letters created using letter templates, scanning directly into eCase, and scan attachments via ScanXpress. 
• Forms integration with autopopulating data for frequently input values. 
• Check-in/check-out version control of attachments.
• Correspondence templates to reduce duplication of effort.  
• Complete action log of all actions taken on each case with robust auditing and tracking capabilities.
• Comprehensive reporting  capability for system evaluation and fine-tuning.

Versatility Out-of-the-Box

eCase comes standard with an advanced enterprise workflow-driven Correspondence Management solution. The Employee Onboarding solution can be acquired as an additional application type and will be available soon. A variation of the Correspondence Management application can be easily configured to meet the needs of Complaint Management, Constituent Management, Issue Tracking and Directives. 

Manage Business Information Efficiently - Workflow Driven

eCase can improve productivity through continuous monitoring of workflow processes, thereby reducing turnaround time. eCase increases control over the workflow by providing a centralized resource to manage all correspondence and providing the ability to easily track and monitor progress. Accountability for tasks and real-time monitoring enables collaborative effort within the work environment. eCase also improves efficiency and reduces correspondence backlogs because automation of the workflow process helps reduce the burden of manually processing the rising tide of correspondence.

Hosted Solution

AINS offers eCase as a hosted solution.  The hosted option allows additional savings in hardware and support by alleviating the need for servers/upgrades/hardware maintenance.   Furthermore, a hosted solution allows for faster and simpler implementation, saving time and money.  A hosted solution is a quick and easy way to facilitate your migration to the cloud. To learn more about a hosted eCase solution, please contact us.

To learn more, read our eCase Brochure or eCase for Correspondence Brochure.