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AINS Blog - FOIA and Case Management

Entries in eCase (14)

Tuesday
Sep192017

Top 10 "Must Haves" in an HR Technology Solution


The most important elements technology should have to improve the employee experience.

Ashwin Eapen, AINS Product Manager, meets with Federal HR departments to learn about their needs and how technology can solve problems. While every agency is different, there are similar elements HR Professionals are looking for.

Managers need an easier way to accomplish tasks, respond faster and positively connect HR to employees, improving interaction toward a shared, desired outcome.

Ashwin reports here the 10 “Must Have” features in a software solution as requested by HR Professionals.

10. Automated Assigning of Cases

Our clients use eCase HR’s assignment feature to set up rules to send the right forms to the right people. Going on vacation? It even includes integration with “Out of Office” Autoresponders to reassign cases when you are enjoying time at the beach.


9. Search

It’s much faster to type in search words than sort through piles of paper. Easy search capabilities allow the user to search all fields and within documents in the system through keywords, wildcards, IDs and advanced fields.



8. Attachment Size

Nothing is more frustrating than getting an error message that your attachment is the wrong size. eCase HR was designed with flexibility in mind. Administrators can select unlimited size or define size limits; a powerful system like eCase doesn’t slow down when files are uploaded.


7. Alerts & Notifications

A smart system should remind you what to do next. eCase sends email notifications to let users know when a case moves to the next stage, has a deadline pending or transfers to another application. Email alerts are customizable so users can add notes or instructions with each notification.


6. Security

Security comes in two forms: protection from the outside and from the inside. Role-based permissions lock down information internally so only authorized users can see or make changes. The system has built-in security features and is hosted in a FedRAMP certified data center designed to safeguard the Federal Government’s most critical information.


5. Visibility & Reporting

Knowing who, what, when and how a case is progressing keeps processes on track. The user interface shows case details on the home screen – down to each task, assignment and save. Dashboards compare cases or workloads. Easy reporting features allow leaders to get valuable metrics for strategic workforce planning.


4. Access Anywhere

Human Resources is about more than processing forms – it’s about relationships. Interactive web portals for both employees and HR Professionals create two-way conversations. Cloud-based systems allow users and employees to log on anytime, anywhere – from work, home, smart phone or tablet.


3. Easy to Change Processes

The only constant is change. Our customers lamented that major software systems that took months to update when a process changed. eFlow, eCase HR’s configuration tool, allows the user or administrator to quickly change a workflow as simply as you would create a chart. Drag and drop editors allow administrators to update the user interface, digital forms or major documents. The goal is to put the power back in the administrator’s hands and not require a technical expert to make changes.

 

2. Integrations with Microsoft & Enterprise Systems

Today’s HR Professional must work in a number of systems to process requests. eCase integrates with core Federal systems from eOPF to USA Jobs. It ties into common Microsoft Applications like MS Word, Excel, Outlook and SharePoint to update or host documents. An added benefit: the software isn’t just for submitting forms, users can work in MS Office applications within the system to complete Word documents or update spreadsheets.

 

1. Digital Forms, Letters & Autoresponders

The first question we get asked in demonstrations is “but, does it have the forms I need?” The answer is “yes.” The core feature of a case management system is the ability to move paper-based processes to a digital format. Digital forms, letters and pre-written emails are the base for all eCase Applications whether it’s Onboarding or Labor Relations.

AINS works with your agency to import your paper forms into digital format then design a workflow (how it gets from point A to B) to match your business process. A robust forms library comes integrated. The system can include pre-made email autoresponders to let employees know that their information is needed, received or to keep them engaged in the process.

Find out more about how eCase HR case management software can make the HR process easier for your team through the NFC BPA.

 

Download the PDF version of this article.


Thursday
Sep142017

Gartner Innovative Insight for BPM-Platform-Based Case Management Frameworks

As more industries consider treating some types of work as a case rather than a simple transaction, application leaders are evaluating alternative approaches for delivering solutions. Business process management (BPM)-platform-based CMFs are a market innovation that can provide the answer they are seeking. With design features like configuration, not coding, they can more easily and less-costly create adaptive solutions to meet their needs.

Download this complimentary report to learn:

  • Evolution of BPM-platform-based CMFs and why they are important todayThe main benefits and uses of this technology

  • Evaluation factors and capabilities when considering a solution for your organization

  • Evolution of BPM-platform-based CMFs and why they are important todayThe main benefits and uses of this technologyEvaluation factors and capabilities when considering a solution for your organization

AINS® is a leading global provider of cloud-based, adaptive case management solutions. Since 1988, AINS has empowered organizations around the world to rethink how they work, and how they develop and deploy new technology, by providing innovative, agile software solutions and services.

View the full report to understand how next generation BPM-platform-based CMFs can help your organization achieve its goals.

 

Thursday
Aug312017

What Keeps HR Directors Up at Night

Tracking, Accountability, and Reporting in HR

What keeps HR Directors up at night?
 
Numbers. Getting data on who, what, where, when and why things are happening. Building compliant reports that track trends, metrics and productivity across the agency.

The Data Behind Workforce Planning

UPDATE: Since the Government Accountability Office's last report in 2015, the Office of Personnel Management (OPM), the Chief Human Capital Officers (CHCO) Council, and individual agencies have strengthened their leadership over Strategic Human Capital Management; however, OPM and agencies have only partially met the criteria. The 2017 High Risk Report  still includes this on its list and notes that "OPM and agencies have not yet demonstrated sustainable progress in closing skills gaps."
Smart managers know what it takes to hire, retain and engage workers. They need help gathering the necessary data to back up their plan. To capture metrics that inform workforce analytics.
 
To get to the heart of the matter, agencies need to be able to account for every employee – to track their lifecycle, measure performance and identify risk factors. The data needs to aggregate to show patterns over departments and agencies. Managing HR functions in silos makes it difficult to get a clear picture. Manual processes don’t connect Employee Relations with a poor performance. Siloed systems won’t show the relationship between a slow onboarding process and critical skill gaps in high demand areas. 
 

An Inside View

How do you capture this data throughout the enterprise? By using smart technology that goes beyond talent management. Software that examines processes and connects activities across an organization to give both the detailed view of a talent management suite and the broad scope of Business Process Management (BPM).

Adaptive Case Management focuses on achieving better outcomes. The software manages people as cases – grouping related information together. It brings transparency and efficiency to processes by centralizing key information in one system. Once a digital form is submitted, a case management system drives the request through an approval process through adaptive workflows. Workflows can be structured or change on the fly to meet the changing demands of HR. This nimble approach shows the details of a function while easily consolidating related information.

Why do these metrics matter? Adaptive Case Management Software allows leaders to get a complete view of their organization. From every keystroke on an Employee Grievance to running real-time insight on an entire class of workers, the technology enables leaders to obtain digestible information that can be used to inform intelligent decision making. Metrics that legacy systems or manual processes just can’t provide.

Using Data to Increase Accountability

Easily accessible metrics give more insight into both the employee experience as well as who is performing HR work. Dashboards and interactive visual interfaces show task lists for each case. It measures productivity of the HR worker – showing what, when, where and whom is processing a request. It allows HR Directors to identify gaps in their teams; to find efficiencies and strategize on better ways to serve their agency.

The technology encourages accountability by showing how each action effects the rest of the chain. It makes it easier to stay on task by visually showing where they are in the process. This data motivates employees to perform at their best and identifies top performers in each department.

At a higher level, smart technology provides the data needed to prove value. Numbers, metrics and detailed task lists show leadership the effectiveness of programs. Easy to run reports inform strategy. Solid, case by case and agency-wide analysis verify the resources needed for future endeavors.

The only way to look to the future is to study and change the present. A case-centric approach generates data on every employee, request and process in real time. Metrics that can be used immediately to improve processes today and banked to predict tomorrow’s needs.

eCase HR

eCase® HR is a workflow-driven, adaptive case management solution that unifies essential human resource functions and puts employees’ professional growth at the heart of the organization. Built for the public sector, eCase HR delivers a single, unified solution to improve the employee experience – from onboarding through retirement.

Learn more about eCase HR. 

>  Are you a Federal Government agency?
Get started with eCase HR quickly through our BPA with the Department of Agriculture’s National Finance Center (NFC).

 

 

 Download Article as a PDF

 

Friday
Aug112017

Put AINS’ eCase Platform on your shortlist of providers when you’re looking for a top-of-the-line, adaptive case management solution.

Gartner’s Critical Capabilities analysis provides a detailed evaluation of case management solutions from 13 BPM-platform-based Case Management Framework (CMF) providers.
Vendors are appraised against nine critical capabilities across four common use cases.

eCase was given a product score of 3.0 out of 5 in all four uses cases, and a rating of ‘Excellent’ for content interaction, case worker collaboration, and data capture and output management.

Download this complimentary report to:

  • Evaluate BPM-platform-based CMFs
  • Identify potential requirements for adaptive behavior in case work
  • Establish your own criteria when considering case management solutions

AINS® is a leading global provider of cloud-based, adaptive case management solutions. Since 1988, AINS has empowered organizations around the world to rethink how they work, and how they develop and deploy new technology, by providing innovative, agile software solutions and services.

View the full report to see how Gartner views AINS' eCase Platform in Case Management.

Wednesday
Aug102016

URAC Wins Case Management Excellence Award

AINS and URAC make one terrific team! Last month, URAC was honored with the 2016 Workflow Management Coalition Award for Excellence in Case Management.

The WfMC award highlights the very best of case management technology and innovation, and URAC certainly deserves a round of applause. URAC, a leader in promoting health care quality through accreditation, education and measurement, teamed with AINS’ to implement the eCase Adaptive Case Management platform. They used the case management tool to modernize and transform their accreditation process through their AccreditNet web portal. Accreditation applicants now submit their information through an interactive portal which is then processed through eCase, improving accuracy, speeding processing, and delivering top-of-the line positive user experience.

 

For more information on URAC's Case Management Excellence Award, download the full press release.