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AINS Blog - FOIA and Case Management

Entries in events (6)

Tuesday
Oct312017

AINS' FOIAXpress Conference 2017 Recap

Once again AINS’ FOIAXpress User Conference did not disappoint. Our customers joined us in D.C. for the 12th year for a full day of learning, inspiration and networking.

     

Each year AINS hosts its FOIAXpress User Conference & Tech Summit, aimed at bringing together its valued FOIAXpress customers to learn, network and share information in our nation’s capital, Washington, D.C., and this year we hit the bullseye!

 

Held in the Marriott Marquis, this year’s event marked our 12th and best-attended year, featuring the theme “Transforming the Citizen Experience through Innovation.” This topic was particularly relevant to our customers as they are on the front lines every day, tasked with meeting the increasing citizen demands of better service, transparency and efficiency in the FOIA process. They use our technology, FOIAXpress, to meet and exceed those demands, thus attending our conference to stay abreast of how it will continue to evolve to help them achieve success.

 

Hundreds of FOIA professionals from across the federal government participated in comprehensive product demonstrations, featuring new capabilities and enhancements that help relieve some of the burdens of their jobs. Speakers led various sessions, offering a wide range of FOIA-related topics presented by top experts, federal employees, and AINS technology experts including:  



Emerging FOIA Issues  | Fred Sadler, Sadler Consulting

Fred, who’s been a regular speaker for us and attendee-favorite, delivered a full dose of 2018 FOIA issues, and then some, including how to be in full compliance with 2016 amendments, budget and staffing restrictions, Capstone access, Online portal and managing requester expectations. 







Why We File: Perspectives from a FOIA Requester  | Nate Jones, National Security Archive

A first-time presenter to our FOIAXpress conference, Nate switched it up a bit, offering a fresh perspective into the "what" and the "why" the National Security Archive files FOIA requests, as well as valuable best practices from a requester's perspective.






Steps to Reduce a FOIA Request Backlog  | Dick Huff & Fred Sadler 

The dynamic duo of Dick Huff and Fred Sadler used their onstage chemistry and good humor to lighten up the serious topic of request backlog. Attendees walked away with valuable tips to help avoid backlog problems, such as checking your agency’s Capstone storage and, when appropriate, considering “still interested” inquiry.







Significant Recent FOIA Decisions  Presentation  Handout  | Dick Huff, FOIA Instructor

Always a well-attended session, attendees packed the room for the opportunity to not only learn about FOIA law and how it applies to their jobs, but to learn specific cases where requesters contended the government did not follow the law to avoid pitfalls and complications in their own agencies. 







Best Practices and Lessons Learned in Mediation  | Amy Bennett, OGIS

Another fresh face to the conference this year, Amy Bennett, Management and Program Analyst for OGIS, provided an in-depth overview of the dispute process, as well as practical tips of what agencies can do to resolve disputes faster. Attendees walked away learning how to provide as much detail as possible during a dispute and techniques for being assertive, yet helpful, to address the problem irrespective of the person’s temperament – a hard skill to learn, but critical in order to be effective.




The highlight of the day was our award ceremony, created in honor of Wayne R. Jewell, a respected AINS Vice President whose work and attitude truly embodied the statement “the customer is always right,” and lives on through our team today. This year’s winner was the U.S. Agency for International Development (USAID) Bureau of Management, Office of Management Services, Information and Records Division. 
  
          
Moe Goswami, AINS CEO, presents the award to USAID.
 
Over the past year, USAID displayed an extraordinary working relationship with AINS and was instrumental in helping us enhance and expand ADR capabilities, which have proven to be an amazing addition to the product. The organization’s hard work made an impression and we look forward to our continued partnership, as well as their continued success within their FOIA office.

This conference continues to be a huge success year after year, but wouldn’t be possible without all our customers and presenters who take time out of their busy day to attend. A special “thank you” to all who participated! We hope to see you again next year!

And speaking of next year….stay tuned for our “Save the Date” post announcing our 2018 date and location!

Thursday
Sep072017

Top 5 Tips to Convince Your Manager Why you Must Attend 

Attending October's FOIAXpress User Conference & Tech Summit will be the most educational and professional development choice you will make all year. We know that and you know that. Get your supervisor and organization on board with our proven tips to help build your case.

Plus, use this downloadable justification letter we created to save you time and effort – then visit our site to register!

  1.  Focus on the issues at hand. Explain what you plan to get out of attending and how that will benefit your work and organization. Explore the conference session schedule and make a list of the sessions that will help you address those groups. 
  2. Share and present. Offer to share handouts and present Q & A session to your colleagues to share what you learned. They will get the benefits of your attendance too.
  3. Talk up the Tech Support. Our Tech Support Team will be onsite all day for 1-on-1 facetime to provide you solutions to your challenges that you can take home.
  4. Build a networking list. Our User Conference & Tech Summit is an unmatched source for networking, bringing together FOI professionals, experts and industry peers from across the country. Make note of speakers, sponsors and AINS team members you would like to meet or learn new techniques from.
  5. Have a plan. Be ready with a plan that shows who will cover for you while you are attending the conference.   

Who Should Attend
If you’re a Chief FOIA Officer, FOIA Officer, FOIA Specialist or Senior IT Leader who uses FOIAXpress, or a FOI professional seeking industry knowledge and expert insight, don’t miss this opportunity to learn and network.

For more information and to register for the FOIAXpress User Conference, please visit the conference website: http://info.ains.com/2017-FOIAXpress-User-Conference.html 

We look forward to seeing you there!


Monday
Aug212017

Top 5 Reasons to Attend the FOIAXpress User Conference

 

The FOIAXpress User Conference & Tech Summit is the one event of the year that features key industry experts, interactive education sessions and networking opportunities focused on helping our customers and get the most from their FOIAXpress software.

If you are a government FOIAXpress product user, or a FOIA government professional who needs the most up-to-date information, the 12th Annual FOIAXpress User Conference and Tech Summit is a must-attend event – here’s why:  

  1. Get first word on the latest FOIAXpress product updates and enhancements aimed at creating better citizen collaboration, staying ahead of regulatory requirements and streamlining FOIA request processes.
  2. Celebrate 12 years with us! - Join hundreds of FOIA professionals as we deliver our most innovative event yet, packed with fun and celebration with this year’s winner of the coveted Wayne R Jewell recognizing outstanding customer achievement.
  3. Hear from top FOIA Experts - Learn from key industry experts and top government officials about the most recent issues, opportunities and challenges relating to present-day FOIA.
  4. Engage in interactive workshops on a host of carefully selected topics for experience-level specific guidance you can implement immediately.
  5. Exchange ideas and network with your peers from similar settings to discover their tips and best practice strategies for optimizing FOIAXpress to drive better performance.

Who Should Attend
If you’re a Chief FOIA Officer, FOIA Officer, FOIA Specialist, Senior IT Leader who uses FOIAXpress, or someone who’s looking to maximize the value of the solution, don’t miss this opportunity to learn and network.

Get Your Boss on Board
We know you get it: You’ll learn things and make connections at AINS’ FOIAXpress User Conference that will unlock your full product potential and make you more effective. But, convincing your manager may be another story, so we’ve prepared this
justification letter to help you.

For more information and to register for the FOIAXpress User Conference, please visit the conference website: http://info.ains.com/2017-FOIAXpress-User-Conference.html 

We look forward to seeing you there!


Thursday
Aug102017

Reserve your seat at the AINS’ FOIAXpress User Conference and Tech Summit 2017

Registration is now open for the 12th Annual FOIAXpress User Conference Transforming the Citizen Experience through Innovation – to be held on October 25, 2017 at the Marriott Marquis in Washington, DC.

Join us for this one-day event, complimentary for Government FOIAXpress customers, to unlock your full product potential, while test-driving our newest enhancements and capabilities.  Every year AINS brings together hundreds of FOIA and Privacy professionals from across North America representing federal, state and local government agencies and institutions to learn, share and network with peers in the FOI community. 

This year’s agenda features a combination of key industry speakers, insightful panel discussions, and interactive breakout sessions to help attendees:

  • Get first word on the latest FOIAXpress product updates and enhancements aimed at creating better citizen collaboration, staying ahead of regulatory requirements and streamlining FOIA request processes.
  • Explore the most recent issues relating to present-day FOIA, including Capstone and 18F, from the nation’s leading FOIA experts and government officials.
  • Engage in interactive workshops on a host of carefully selected topics for experience-level specific guidance you can implement immediately.
  • Network with peers from similar settings to discover their tips and best practice strategies for optimizing FOIAXpress to drive better performance.

If you’re a Chief FOIA Officer, FOIA Officer, FOIA Specialist, Senior IT Leader who uses FOIAXpress, or someone who’s looking to maximize the value of the solution, don’t miss this opportunity to learn and network.

For more information and to register for the FOIAXpress User Conference, please visit the conference website: http://info.ains.com/2017-FOIAXpress-User-Conference.html 

We look forward to seeing you there!

Tuesday
Oct252016

FOIAXpress User Conference & Technology Summit 2016 Recap

This year, AINS marked the 11th annual FOIAXpress® User Conference & Technology Summit. We celebrated our 2016 event with the theme “Changing Landscape: Reshaping Citizen Engagement through Technology.” More than 250 FOIA and Privacy professionals were in attendance from across North America representing federal, state and local government agencies and institutions. This exclusive, one-day event was a great opportunity for all to learn, share and network with many of the best and brightest in the industry.  We had a jam packed agenda – with a combination of key industry speakers, interactive breakout sessions and best practice workshops designed to ensure our attendees walked away with at least one new idea to bring back to their organizations.  


Wayne R. Jewell Award winners from HUD celebrate their acheivement.The insightful speaking sessions offered a wide range of perspectives on the FOIA process as they were hosted by FOIA thought leaders and educators, FOIAXpress customers and power users, and our very own AINS product experts. Sessions ranged from the general to more issue-specific; touching on the impact of the new FOIA Improvement Act of 2016, how to maximize fee and tolling efficiency, and tips and tricks on how to improve agency use of FOIAXpress. 

AINS works with many wonderful agencies and FOIA departments. Every year at our annual conference, we pause to acknowledge one customer who has displayed an extraordinary working relationship with AINS and FOIA processing performance. This year, we recognized the entire Department of Housing and Urban Development’s (HUD) Freedom of Information Act Office with the Wayne R. Jewell Customer Appreciation Award. HUD has been a FOIAXpress customer for more than 10 years and also utilizes AINS’ eCase case management platform to manage agency processes.

If you were unable to attend or would simply like to review them, speaker presentation slides are available on the FOIA Summit website.

 

AINS works with many wonderful agencies and FOIA departments. Every year at our annual conference, we pause to acknowledge one customer who has displayed an extraordinary working relationship with AINS and FOIA processing performance. This year, we recognized the entire Department of Housing and Urban Development’s (HUD) Freedom of Information Act Office  with the Wayne R. Jewell Customer Appreciation Award. HUD has been a FOIAXpress customer for more than 10 years and also utilizes AINS’ eCase case management platform to manage agency processes.

 [DH1]Is this part of the Executive Secretariats office?