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AINS Blog - FOIA and Case Management

Entries in foiaxpress users group (3)

Tuesday
Oct252016

FOIAXpress User Conference & Technology Summit 2016 Recap

This year, AINS marked the 11th annual FOIAXpress® User Conference & Technology Summit. We celebrated our 2016 event with the theme “Changing Landscape: Reshaping Citizen Engagement through Technology.” More than 250 FOIA and Privacy professionals were in attendance from across North America representing federal, state and local government agencies and institutions. This exclusive, one-day event was a great opportunity for all to learn, share and network with many of the best and brightest in the industry.  We had a jam packed agenda – with a combination of key industry speakers, interactive breakout sessions and best practice workshops designed to ensure our attendees walked away with at least one new idea to bring back to their organizations.  


Wayne R. Jewell Award winners from HUD celebrate their acheivement.The insightful speaking sessions offered a wide range of perspectives on the FOIA process as they were hosted by FOIA thought leaders and educators, FOIAXpress customers and power users, and our very own AINS product experts. Sessions ranged from the general to more issue-specific; touching on the impact of the new FOIA Improvement Act of 2016, how to maximize fee and tolling efficiency, and tips and tricks on how to improve agency use of FOIAXpress. 

AINS works with many wonderful agencies and FOIA departments. Every year at our annual conference, we pause to acknowledge one customer who has displayed an extraordinary working relationship with AINS and FOIA processing performance. This year, we recognized the entire Department of Housing and Urban Development’s (HUD) Freedom of Information Act Office with the Wayne R. Jewell Customer Appreciation Award. HUD has been a FOIAXpress customer for more than 10 years and also utilizes AINS’ eCase case management platform to manage agency processes.

If you were unable to attend or would simply like to review them, speaker presentation slides are available on the FOIA Summit website.

 

AINS works with many wonderful agencies and FOIA departments. Every year at our annual conference, we pause to acknowledge one customer who has displayed an extraordinary working relationship with AINS and FOIA processing performance. This year, we recognized the entire Department of Housing and Urban Development’s (HUD) Freedom of Information Act Office  with the Wayne R. Jewell Customer Appreciation Award. HUD has been a FOIAXpress customer for more than 10 years and also utilizes AINS’ eCase case management platform to manage agency processes.

 [DH1]Is this part of the Executive Secretariats office?

Tuesday
Sep092014

Traci Hughes on Government Transparency

This year AINS had the honor of hosting Ms. Traci Hughes as keynote speaker for the FOIAXpress Users Group Conference. Ms. Hughes is the inaugural director of D.C’s Office of Open Government. In her role as the Director of the OOG, Hughes acts as FOIA compliance office for the District’s nearly 60 agencies.

In her keynote address, Hughes speaks to the need for governments to break from a linear way of thinking about citizen engagement. She suggests that as citizens come to expect a 24/7 access to information, government must adapt to a more interactive way of thinking about transparency.

 

 

Traci Hughes began her career in the private sector in television, print, and radio as a strategic communication professional. She has appeared on major national and local television networks including ABC, CBS, NBC, and Fox News. She is a graduate of Howard University and Temple University Beasley School of Law. She is also a member of the D.C. and Maryland State Bar Association.

Friday
Aug012014

DC Government and Transparency in City Government

By: Courtney J.

Government transparency is an important part of running a successful and ethical city. Citizens are more tech-savvy than ever and they are eager to know all they can about their local government. That means they are submitting more Freedom of Information/Privacy Act and other Information Requests than ever. Keeping up with these requests, searching and reviewing the requested records, and responding within required time limits has become a very labor-intensive task, but there is a COTS solution specifically designed to handle the incoming requests from citizens and efficiently manage the workflow from receipt to delivery.

The D.C. Government is the first city in the region to adopt the FOIAXpress application to assist with increasing efficiency, cutting costs, and decreasing response times. The District of Columbia has been getting plenty of praise for their increased efforts regarding government transparency. D.C.'s use of the FOIAXpress platform has been a defining piece of their transparency efforts. Take a look at some of the news articles that have been published about D.C. Government and FOIAXpress:


Traci L. Hughes, Director of D.C. Government's Office of Open Government (OOG), is the guest speaker at our 9th annual FOIAXpress Users Group Conference. As the Director of the Office of Open Government, advisor for almost 60 D.C. agencies, and FOIA Officer for the District of Columbia, Ms. Hughes will share some interesting insights on transparency, FOIA, and local government. The OOG is dedicated to maintaining transparent government operation and promote public engagement.