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Announcing FOIAXpress v10

AINS Delivers Superior User Experience in New FOIAXpress® Release

Latest Version of Industry Leading Software Further Streamlines Freedom of Information Act (FOIA) and Privacy Act (PA) Request Processing

AINS, Inc., a leading global provider of cloud-based, adaptive case management platforms and solutions, last week unveiled a completely new user experience available in its latest product, FOIAXpress® v10. The revamped solution was revealed to FOIAXpress users at the 10th Annual FOIAXpress Users Group Conference in Washington, DC.

Designed in partnership with our clients, including some of the world's largest government agencies and global brands, the new user experience combines a redesigned visual interface and dozens of rich, intuitive features, while ensuring it meets stringent government security requirements.

Since FOIAXpress is a single, unified system, the design and functionality of the new user experience touches every screen of the solution providing a cohesive look and feel regardless of a user’s role in the business process. As a result, FOIA officers, managers and power users all benefit from a simplified experience, resulting in greater transparency and higher productivity. Users of FOIAXpress v10 will also benefit from the following enhancements:

  • User-centric Design: Familiar navigation cues influenced by popular web applications and productivity tools enhance overall usability, making it simpler for users to access and use FOIAXpress with minimal training.
  • Zero Footprint: No more plug-ins to install. FOIAXpress v10 eliminates any reliance on CASPOL, greatly improving system performance.
  • Public-Facing Customization Options: To support an organization’s specific brand identity, FOIAXpress v10 offers greater control over customizing and branding the Public Access Link (PAL) portal.
  • Intuitive Dashboards and Analytics: Actionable insight and intelligent features provide personalized metrics and performance indicators so users can understand and act quickly to relevant information.
  • Role-based Access and Permissions: Granular, enterprise-grade access and permissioning controls give organizations greater oversight of the solution, providing users with instant visibility to the actions their role fulfills in the request workflow.

"As the emphasis on open government and transparency continues to increase, agencies and institutions are constantly looking for better ways to streamline FOIA request management and facilitate greater citizen interaction," said Moe Goswami, president and CEO, AINS, Inc. "As the acknowledged leader in eFOIA software, AINS is committed to providing best-in-class technology, along with value-add support services, to help our clients respond to the growing demand for access, faster and more efficiently. This latest version of FOIAXpress illustrates AINS’ focus on continuous product innovation, and as a trusted partner to the FOIA community."

FOIAXpress® is the industry’s leading software for collaborative, case-based processing of Freedom of Information Act (FOIA) and Privacy Act (PA) requests. Offering a single, unified platform for managing the entire lifecycle of requests—from initial inquiry to delivery of documents through archival of the case, FOIAXpress has the largest installed base of any FOIA management system on the market, with more than 300 clients across federal, state and local government agencies in the US and Canada. FOIAXpress is a powerful tool for automating the FOIA request process that can save agencies time and money, while ensuring compliance with US Department of Justice (DOJ) requirements. For more information about FOIAXpress, visit

Download the full press release here.


FOIA Leaders Headline 2015 FOIAXpress Users Group

AINS, Inc., a leading global provider of cloud-based, adaptive case management platforms and solutions, will be hosting its 10th Annual FOIAXpress Users Group Conference on Thursday, August 20, 2015, starting at 7:30AM.

The FOIAXpress Users Group Conference is an annual event held by AINS for their FOIAXpress clients and the FOIA community, bringing together a diverse group of FOIA professionals from across US federal, state and local government agencies. This year’s event will feature two recognized FOIA experts, Fred Sadler and Marty Michalosky.

Read the full Media Alert here.


DISA Approves AINS for Provisional Authorization

The Department of Defense listed AINS among its selection of cloud service offerings granted a DoD PA to host DoD mission data up to Impact Level 2 in a cloud environment. AINS’ has been listed among cloud service offerings granted Department of Defense Provisional Authorization (PA) as of March 26, 2015. AINS was selected after demonstrating compliance with the Federal Risk and Authorization Management Program (FedRAMP) Moderate baseline.

“The granting of these provisional authorizations is an important step in our strategy to drive cost down by moving more of our mission data to the cloud,” said Terry Halvorsen, DOD Chief Information Officer. This DoD PA serves as an initial approval of AINS’ cloud service offering package.

See the full Press Release here.


CIO Review Lists AINS as Top 20 BPM Solutions Provider

CIO Review Magazine has named AINS among its list of the 20 Most Promising BPM Technology Solution Providers. A panel of CEOs, CIOs, CMOs, analysts and the CIO Review editorial board gathered to create an exclusive list of the business process management companies who show a vast knowledge and expertise in delivering in-depth solutions.

AINS was chosen in part due to its dynamic case management solution, eCase. CIO Review mentions in their March 2015 article that case management is often overlooked as a BPM solution. Case management looks at an organization’s processes not as a transaction to be processed, but rather a case that can be managed through a workflow. eCase also stands apart in that it is a solution built from the ground up as a case management platform while other similar solutions are retrofitted to fit a case management mold.

AINS past performance with its more than 300 federal clients has also helped it reach the rank of the top 20 BPM solutions providers. CIO Review’s feature article reads, “[AINS] works closely with customers to ensure product installations and services exceed client expectations. For example, Housing and Urban Development (HUD) procured the eCase HR framework to automate eight separate HR processes. Within the first year, by unifying these processes on the platform, AINS’ eCase HR frame work cut HUD HR costs by 25 percent.”

Its dedication to agile case management solutions and customer satisfaction landed AINS in CIO Review’s ranking of top 20 BPM solutions providers.

Read the full CIO Review Article here.


EEOC Links Up with AINS Public Portal

The Equal Employment Opportunity Commission (EEOC) has selected AINS to deploy eCase SaaS (Software-as-a-Service), AINS’ case management and business process management tool, to support the next generation of online services and applications for the public. EEOC’s new eCase online portal will provide the public with an easy way to access information about discrimination, perform quick and efficient self-screening for discrimination coverage, and provide a gateway to submit and track discrimination complaints. eCase will provide tools to aid the complaintant and investigator, as well as improve the process from pre-intake through completion of the intake process.

Said AINS CEO Moe Goswami, “We think it’s crucial to make the link between government and its citizens strong and accessible. This public portal solution makes it easier for EEOC to give people what they need when they need it.”

Read the full press release here.

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