AINS Recognized in Gartner’s Latest Critical Capabilities for BPM Platform-Based Case Management Frameworks
AINS is one of 12 Case Management Framework (CMF) providers evaluated in the new report. Gartner evaluated each vendor against nine critical capabilities, and across four common use cases. AINS received a 3.76 out of 5.0 in the Investigative Cases use case, a 3.57 out of 5.0 in the Incident Management Cases use case, a 3.36 out of 5.0 in the Service Request Cases use case, and a 3.58 out of 5.0 for the Process to Decision Cases use case.
In the report, Gartner states, "As business becomes more complex, with greater demands for operational oversight, Gartner has seen growing interest in case management as a process style to address complex solution requirements.…Case management frameworks represent a new approach to addressing these requirements. They are configurable "apps" meant to help solution architects accelerate the delivery of unique and flexible case management solutions."