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Entries in foiaxpress (4)

Friday
Dec182015

2016 FOIAXpress Basic Training

AINS is pleased to announce our 2016 FOIAXpress Basic Training schedule. Our January 2016 training is now open for registration. Please visit the registration page for more info or to reserve your spot. 

What is Covered: The FOIAXpress Basic Training course consists of two days of intensive classes that cover the full lifecycle of a FOIA request and many of the primary features and functions of our FOIAXpress solution. You can find out more about our training on our training page here.

New Location: As of January 2016, AINS will be hosting our basic training sessions from a convenient, centrally-located training facility in Downtown Washington, DC. Please visit our training page for more information.

Dates subject to change/cancelation

For further assitance or for questions about training, please contact training@ains.com

Wednesday
Sep302015

OCC to Add Online Payment Connector to PAL Portal

Office of the Comptroller of the Currency to Add FOIAXpress® Online Payment Connector to Public Access Link (PAL) Portal

AINS Payment Gateway Enables First U.S. Federal Agency to Collect Freedom of Information Act (FOIA) Request Fees via Secure, Online Payment Solution

AINS would like to announce the United States Department of Treasury, Office of the Comptroller of the Currency (OCC) has selected AINS’ FOIAXpress® online payment connector for its eFOIA Public Access Link (PAL) portal to help simplify payments, and streamline collection processing and settlement.

With the addition of the FOIAXpress online payment connector, OCC will be the first U.S. federal agency to allow secure, online payments for FOIA requesters through their online portal. In addition to submitting requests and reviewing responsive documents via OCC’s public portal, FOIA requesters will be able to receive invoices, access account information and make secure payments through a single, unified point of access to support all of their FOIA needs.

"We are pleased to continue our relationship with OCC, and look forward to working with them to further streamline our FOIA customers’ processing efforts," said Moe Goswami, president and CEO, AINS, Inc. "The availability of the online payment connector marks another milestone in our continued development of FOIAXpress. By enabling real-time, secure payments via a public portal, government agencies can now ensure they are capturing processing costs at the point of the receipt of documents, greatly improving processing times and enhancing the overall citizen experience.”

Historically, most government agencies have billed request processing fees to a requester after requests are processed, leading to delinquent and unpaid balances. For larger requests, many times estimates are provided to the requester in advance, requiring additional time for notifications and for the method of payment to reach the responding agency before records are released. By allowing secure online payments, agencies will have built-in flexibility to support a range of diverse billing requirements to ensure the timely recovery of costs associated with processing requests, while enhancing the online experience for constituents and reducing processing times. As an added benefit, PAL is already tightly integrated with FOIAXpress, providing the enterprise with a complete system for full lifecycle support of FOIA, FOIA Appeals and Privacy Act requests—all of which is hosted by AINS in its FedRAMPSM certified hosting facility.

The FOIAXpress online payment connector is the first online payment tool of its kind, allowing government agencies to seamlessly accept online payments for FOIA processing. This innovative payment gateway is available as an add-on to the FOIAXpress PAL portal, providing connectivity with third-party payment providers. AINS initially built this integrated, online payment functionality for the Canadian Government as an added feature of ATIPXpress® to support Access to Information and Privacy Act (ATIP) and FOIP requests.

FOIAXpress® is the industry’s leading software for collaborative, case-based processing of Freedom of Information Act and Privacy Act requests. Built on the eCase® adaptive case management platform, FOIAXpress offers federal, state and local government agencies, public institutions and healthcare organizations a single, unified platform for managing the entire lifecycle of requests—from initial inquiry to delivery of documents through archival of the case. FOIAXpress is a powerful tool for automating the FOIA request process, saving organizations time and money, while ensuring compliance with U.S. Department of Justice (DOJ) reporting and procedural requirements. With the largest installed base of any eFOIA management system on the market, FOIAXpress is the solution of choice for more than 300 government agencies and institutions in the U.S. and Canada.

For more information about FOIAXpress and its PAL web portal, visit www.ains.com/foiaxpress.

 

Download the full press release here >>

Monday
Aug242015

Announcing FOIAXpress v10

AINS Delivers Superior User Experience in New FOIAXpress® Release

Latest Version of Industry Leading Software Further Streamlines Freedom of Information Act (FOIA) and Privacy Act (PA) Request Processing

AINS, Inc., a leading global provider of cloud-based, adaptive case management platforms and solutions, last week unveiled a completely new user experience available in its latest product, FOIAXpress® v10. The revamped solution was revealed to FOIAXpress users at the 10th Annual FOIAXpress Users Group Conference in Washington, DC.

Designed in partnership with our clients, including some of the world's largest government agencies and global brands, the new user experience combines a redesigned visual interface and dozens of rich, intuitive features, while ensuring it meets stringent government security requirements.

Since FOIAXpress is a single, unified system, the design and functionality of the new user experience touches every screen of the solution providing a cohesive look and feel regardless of a user’s role in the business process. As a result, FOIA officers, managers and power users all benefit from a simplified experience, resulting in greater transparency and higher productivity. Users of FOIAXpress v10 will also benefit from the following enhancements:

  • User-centric Design: Familiar navigation cues influenced by popular web applications and productivity tools enhance overall usability, making it simpler for users to access and use FOIAXpress with minimal training.
  • Zero Footprint: No more plug-ins to install. FOIAXpress v10 eliminates any reliance on CASPOL, greatly improving system performance.
  • Public-Facing Customization Options: To support an organization’s specific brand identity, FOIAXpress v10 offers greater control over customizing and branding the Public Access Link (PAL) portal.
  • Intuitive Dashboards and Analytics: Actionable insight and intelligent features provide personalized metrics and performance indicators so users can understand and act quickly to relevant information.
  • Role-based Access and Permissions: Granular, enterprise-grade access and permissioning controls give organizations greater oversight of the solution, providing users with instant visibility to the actions their role fulfills in the request workflow.

"As the emphasis on open government and transparency continues to increase, agencies and institutions are constantly looking for better ways to streamline FOIA request management and facilitate greater citizen interaction," said Moe Goswami, president and CEO, AINS, Inc. "As the acknowledged leader in eFOIA software, AINS is committed to providing best-in-class technology, along with value-add support services, to help our clients respond to the growing demand for access, faster and more efficiently. This latest version of FOIAXpress illustrates AINS’ focus on continuous product innovation, and as a trusted partner to the FOIA community."

FOIAXpress® is the industry’s leading software for collaborative, case-based processing of Freedom of Information Act (FOIA) and Privacy Act (PA) requests. Offering a single, unified platform for managing the entire lifecycle of requests—from initial inquiry to delivery of documents through archival of the case, FOIAXpress has the largest installed base of any FOIA management system on the market, with more than 300 clients across federal, state and local government agencies in the US and Canada. FOIAXpress is a powerful tool for automating the FOIA request process that can save agencies time and money, while ensuring compliance with US Department of Justice (DOJ) requirements. For more information about FOIAXpress, visit http://www.ains.com/foiaxpress.

Download the full press release here.

Monday
Aug172015

FOIA Leaders Headline 2015 FOIAXpress Users Group

AINS, Inc., a leading global provider of cloud-based, adaptive case management platforms and solutions, will be hosting its 10th Annual FOIAXpress Users Group Conference on Thursday, August 20, 2015, starting at 7:30AM.

The FOIAXpress Users Group Conference is an annual event held by AINS for their FOIAXpress clients and the FOIA community, bringing together a diverse group of FOIA professionals from across US federal, state and local government agencies. This year’s event will feature two recognized FOIA experts, Fred Sadler and Marty Michalosky.

Read the full Media Alert here.