Support

We help our customers make best use of technology in support of their business. Our top priority is to maximize productivity and cost-effectiveness. We proactively offer recommendations and training options at every opportunity.

Our help desk supports our customers at all levels of help desk services. Have a question or problem? Call us and we will do our best to solve it. We build solutions and we support what we build.

User Support from AINS Covers:

• Workstation diagnosis and repair.
• Problem escalation to warrantee vendors.
• User-network problems.
• License usage & tracking.
• Adds, moves and changes.

We help our customers make the best use of our technology in support of their business.

At AINS We:

• Resolve underlying problems, rather than simply treating symptoms.
• Actively seek to prevent problems and eliminate reasons for calls.
• Make our top priority to minimize the down time of our customers.
• Are friendly and respectful to our customers at all times.
• Offer information and training options for customers at every opportunity.
• Actively look for ways to eliminate reasons for calls.

Contact the AINS Support team at support@ains.com.  Our help desk hours are Monday through Friday 8:30am to 5:30pm EST.