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AINS specializes in innovative solutions for Enterprise Information Management (EIM) » More
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Support

We help our customers make best use of technology in support of their business. Our top priority is to maximize productivity and cost-effectiveness. We proactively offer recommendations and training options at every opportunity.

Our help desk supports our customers at all levels of help desk services. Have a question or problem? Call us and we will do our best to solve it. We build solutions and we support what we build.

User Support from AINS Covers:

  • Workstation diagnosis and repair.
  • Problem escalation to warrantee vendors.
  • User-network problems.
  • License usage & tracking.
  • Adds, moves and changes.

We help our customers make the best use of our technology in support of their business.

At AINS We:

  • Resolve underlying problems, rather than simply treating symptoms.
  • Actively seek to prevent problems and eliminate reasons for calls.
  • Make our top priority to minimize the down time of our customers.
  • Are friendly and respectful to our customers at all times.
  • Offer information and training options for customers at every opportunity.
  • Actively look for ways to eliminate reasons for calls.

Contact Us

Contact the AINS Support team at support@ains.com or 301-670-2333.  Our standard help desk hours are Monday through Friday 8:30am to 5:30pm EST.

 

FOR MORE INFORMATION REGARDING OUR SUPPORT AND MAINTENANCE POLICIES, CLICK HERE.