We help our customers make best use of technology in support of their business. Our top priority is to maximize productivity and cost-effectiveness. We proactively offer recommendations and training options at every opportunity.
Our help desk supports our customers at all levels of help desk services. Have a question or problem? Call us and we will do our best to solve it. We build solutions and we support what we build.
User Support from AINS Covers:
- Workstation diagnosis and repair.
- Problem escalation to warrantee vendors.
- User-network problems.
- License usage & tracking.
- Adds, moves and changes.
We help our customers make the best use of our technology in support of their business.
At AINS We:
- Resolve underlying problems, rather than simply treating symptoms.
- Actively seek to prevent problems and eliminate reasons for calls.
- Make our top priority to minimize the down time of our customers.
- Are friendly and respectful to our customers at all times.
- Offer information and training options for customers at every opportunity.
- Actively look for ways to eliminate reasons for calls.
Contact the AINS Support team at email@example.com or 301-670-2333. Our standard help desk hours are Monday through Friday 8:30am to 5:30pm EST.
FOR MORE INFORMATION REGARDING OUR SUPPORT AND MAINTENANCE POLICIES, CLICK HERE.